Storyboarding (filled)


Use this template to visualize how a user will experience a given scenario.


This template walks through a given customer experience, and in our above example, we talk about the potential experience of workshop planning online. Each step is detailed throughout the process and when you diagram steps like that you can easily spot bottlenecks in the process. After diagramming the full experience, you can highlight which steps seem more difficult for users and improve the experience in specific stages.


  1. Determine the scenario or situation you are defining through this template. Make sure you specifically define the boundaries and extent of the scenario in order to reach a shared understanding.
  2. In the spaces below, define the story from beginning to end. Each space should represent a different step in the situation. In the end, you should have a flow of your scenario from beginning to end, with detailed steps to help understand how to get to your end goal.

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